Meet our staff

Billy Smith

Born into the jewelry business, Billy has worked in the store since he started sweeping the floors for his Dad in elementary school.  Full time since 1982 when he graduated from Randolph-Macon College.  He holds degrees in Economics and Business, from Randolph-Macon College, Jewelry repair and Fabrication from the Work Bench Jewelrysmith School in Oak Ridge, Tennessee and Pearls, Diamonds and Diamond Grading and Jewelry Retailing from the Gemological Institute of America (GIA) in Carlsbad, California. He is also a Master Jeweler and Certified Diamond Grader by the Independent Jewelers Organization (IJO) of Southport, Connecticut. In his spare time, he loves traveling with his wife Terry and enjoys sports, particularly the Washington Nationals, Redskins and any Randolph-Macon College team that is playing. Billy is also an American History nut and enjoys traveling to Battlefields, family history and ancestry. Come see him for all your jewelry needs! 

Terry Smith

Terry married into the Jewelry Business. She is a natural as she has loved jewelry all her life.  She earned her Jewelry Essentials and Diamond Essentials certificates from  GIA.  She also went to Carlsbad California to the Gemological Institute of America ( GIA ) and is now a certified Diamond Grader.  She loves going to Antwerp, Belgium on their yearly buying trips to pick out the best diamonds for their customers. She will spend hours looking for that special diamond for  Miranda, Megan, or Addison. She calls the diamonds by name of the customer.  After all... she says, "I am not looking for ANY diamond, it’s their diamond I’m looking for!" Terry is our Bling Master, she even blinged out our walls. She enjoys traveling and spending time with her children and grandchildren across the country and near home.  Her Motto is .."Never leave Home Without a Little Sparkle".

Robin Livesay-Howard

Terry met Robin as a customer in 2016 and never let her go. Robin is always smiling and greets customers as a friend.   She has never met a stranger. Terry and Billy both go to Robin for all that tech stuff as Terry puts it.  She helps with everything from A TO Z.  She is our IT girl, works in sales and in the office. She loves to design custom pieces, that bring new life to your family jewelry. Robin is married with 3 adult childen and 4 grandchildren.  We wouldn't know what to do without her. She is family ...


Denise Dooley

Denise is an amazing asset to our team.  She greets customers with a smile and a kind word.  She is wonderful asset on the floor with customers (beware she might talk you into anything).  She is the kind voice you hear on the phone when your repairs are completed.  Customers just love her and the way she makes their experience in the store special.  Denise is married with one adult child. 

Carol Carr

Carol never meets a stranger and loves people. She has been in the retail industry for many years. She loves our customers and they love her.  As a life long resident of the holland area, many know her.  Carol has been retired for a few years, but is always a phone call away when we need an extra hand or have a special project.